Data protection declaration according to GDPR

Name and address of the person responsible

The person responsible within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

Patrick Weber
Tondi 18-8
11316 Tallinn
Estonia

Tel.: +372 5378 2148
e-mail: contact @ zippyresponse.com
Website: zippyresponse.com

Name and address of the data protection officer

The data protection officer of the person responsible is:

Patrick Weber
Tondi 18-8
11316 Tallinn
Estonia

Tel.: +372 5378 2148
e-mail: contact @ zippyresponse.com
Website: zippyresponse.com

General data processing

Scope of processing personal data

We generally process personal data of our users only insofar as this is necessary to provide a functional website and our content and services. The processing of personal data of our users takes place regularly only with the consent of the user. An exception applies in cases in which prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as the legal basis.

When processing personal data, which is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR as the legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f GDPR as the legal basis for processing.

Deletion of data and duration of storage

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in EU regulations, laws or other regulations to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

Provision of the website and creation of log files

Description and scope of data processing

Each time our website is accessed, our system automatically records data and information from the computer system of the calling computer.

The following data is collected:

Information about the browser type and the version used
The operating system of the user
The Internet service provider of the user
The IP address of the user
Date and time of access
Websites from which the user’s system reaches our website
Websites , which are called up by the user’s system via our website.

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

Legal basis for data processing

The legal basis for the temporary storage of data and log files is Art. 6 Para. 1 lit. f GDPR.

Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s computer. To do this, the user’s IP address must remain stored for the duration of the session.

The log files are saved to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context.

Our legitimate interest in data processing in accordance with Art. 6 Para. 1 lit. f GDPR.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

If the data is stored in log files, this is the case after seven days at the latest. Further storage is possible. In this case, the IP addresses of the users are deleted or alienated, so that it is no longer possible to assign the calling client.

Appeal and elimination options

The collection of data for the provision of the website and the storage of the data in log files is essential for the operation of the website. There is consequently no possibility for the user to object.

Use of cookies

Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user’s computer system. If a user calls up a website, a cookie can be saved on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be clearly identified when the website is called up again.

We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.

Thein the cookies following data is stored and transmitted:

Language settings
Utilization of website functions

The user data collected in this way is pseudonymised using technical measures. It is therefore no longer possible to assign the data to the accessing user. The data is not stored together with other personal data of the users.

When our website is called up, an information banner informs users about the use of cookies for analysis purposes and refers them to this data protection declaration. In this context, there is also a note on how the storage of cookies can be prevented in the browser settings.

Legal basis for data processing

The legal basis for processing personal data using cookies is Art. 6 para. 1 lit. f GDPR.

Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of websites for the users. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.

for the following applications We need cookies:

Acceptance of language settings
Remembering search terms

The user data collected through technically necessary cookies are not used to create user profiles.

Our legitimate interest in the processing of personal data in accordance with Art. 6 Para. 1 lit. f GDPR.

Duration of storage, objection and elimination

Cookies are stored on the user’s computer and transmitted from there to our site. As a user, you therefore have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may not be possible to use all functions of the website to their full extent.

Contact form and e-mail contact

Description and scope of data processing

There is a contact form on our website that can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and saved. This data is:

Contact data
Survey data for service customization and preparation of an offer

For the processing of the data,as part of the offersending processdeclaration your consent is obtainedand reference is made to this data protection.

Alternatively, you can contact us via the email address provided. In this case, the user’s personal data transmitted with the email will be saved.

In this context, the data is not passed on to third parties. The data will only be used to process the conversation.

Legal basis for data processing

The legal basis for processing the data is Art. 6 (1) lit. a GDPR.

The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 Para. 1 lit. f GDPR. If the email contact is aimed at the conclusion of a contract, then an additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

Purpose of data processing

The processing of personal data from the input mask serves us only to process the contact. If you contact us by email, this is also the necessary legitimate interest in the processing of the data.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those that were sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been finally clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

Appeal and elimination

The user has the option to revoke his consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

The following is a description ofhow the withdrawal of consent and the objection to storage is made possible.

Please send your objection by e-mail to the person responsible for this website and give us the respective e-mail address by which you previously contacted us or which you had entered in our contact form.

In this case, all personal data saved in the course of contacting us will be deleted.

Web analysis by Matomo (formerly Piwik)

Scope of processing of personal data

We use the open source software tool Matomo (formerly PIWIK) on our website to analyze the surfing behavior of our users. If individual pages of our website are called up, the following data is stored:

Two bytes of the IP address of the user’s calling system
The called up website
The website from which the user came to the called up website (referrer)
The sub-pages from the called up website can be accessed from
The time spent on the website
The frequency of accessing the website

The software runs exclusively on the servers on our website. The personal data of users is only stored there. The data will not be passed on to third parties.

The software is set so that the IP addresses are not saved completely, but 2 bytes of the IP address are masked (e.g. 192.168.xxx.xxx). In this way, it is no longer possible to assign the shortened IP address to the calling computer.

Legal basis for the processing of personal data

The legal basis for the processing of users’ personal data is Art. 6 Para. 1 lit. f GDPR.

Purpose of data processing

The processing of users’ personal data enables us to analyze the surfing behavior of our users. By evaluating the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to continuously improve our website and its user-friendliness. For these purposes, we also have a legitimate interest in processing the data in accordance with Art. 6 Para. 1 lit. f GDPR. By anonymizing the IP address, users’ interests in protecting their personal data are sufficiently taken into account.

Duration of storage

The data will be deleted as soon as it is no longer needed for our recording purposes.
In our case, this is after 14 months.

Appeal and elimination

You can find more information on the privacy settings of the Matomo software under the following link: https://matomo.org/docs/privacy/.

Do-not-track setting

If you activate “I don’t want to be tracked” functionality in your browser (do-not-track), your visits will not be recorded by Matomo analytics.

Rights of the affected person

If personal data are processed by you, are you affected within the meaning DSGVO and there you have the following rights against the person responsible to:

If such a process before, you can the person responsible for the following information is askprovided:

the purposes for which the personal data are processed;
the categories of personal data that are processed;
the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
the planned duration of storage of your personal data or, if specific information on this is not possible, criteria for determining the storage period;
the existence of a right to correction or deletion of your personal data, a right to restriction of processing by the person responsible or a right to object to this processing;
the right to lodge a complaint with a supervisory authority;
all available information about the origin of the data if the personal data is not collected from the data subject;
the existence of automated decision-making, including profiling, in accordance with Art. 22 Para. 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information as to whether the personal data relating to you are transferred to a third country or to an international organization. In this context, you can request information about the appropriate guarantees in accordance with Art. 46 GDPR to be informed in connection with the transmission.

Right to rectification

You have a right to rectification and / or completion vis-à-vis the person responsible if the processed personal data that concern you are incorrect or incomplete. The person responsible must make the correction immediately.

Right to restriction of processing

You can request that the processing of your personal data is to be restricted under following conditions:

if you contest the accuracy of your personal data for a period of time that enables the person responsible to check the accuracy of the personal data;
the processing is unlawful and you refuse to delete the personal data and instead request that the use of the personal data be restricted;
the controller no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or
if you have objected to processing in accordance with Article 21 (1) GDPR and it is not yet certain whether the legitimate reasons of the person responsible outweigh your reasons.

If the processing of your personal data has been restricted, this data – apart from its storage – may only be obtained with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest the Union or a Member State.

If the restriction of processing has been restricted according to the above conditions, you will be informed by the person responsible before the restriction is lifted.

Right to deletion

You can request the data controller to delete your personal data immediately, and the data controller is obliged to delete this data immediately if one of the following reasons applies:

The personal data relating to you are for the purposes for which they were collected or otherwise processed are no longer necessary.
You revoke your consent on which the processing was based in accordance with Art. 6 para. 1 lit. a or Art. 9 Para. 2 lit. a GDPR was based, and there is no other legal basis for the processing.
According to Art. 21 para. 1 GDPR and there is no overriding legitimate reason for the processing, or you file an objection pursuant to Art. Art. 21 para. 2 GDPR to object to processing.
The personal data concerning you have been unlawfully processed.
The deletion of your personal data is necessary to fulfill a legal obligation under Union law or the law of the member states to which the controller is subject.

The personal data relating to you was collected in relation to information society services offered in accordance with Article 8 (1) GDPR.

Information to third parties

If the controller has made the personal data concerning you public and is he acc. Article 17 (1) GDPR obliges them to delete them, taking into account the available technology and the implementation costs, appropriate measures, including technical ones, to inform those responsible for data processing who process the personal data that you as the data subject Person has asked them to delete all links to this personal data or to copy or replicate this personal data.

Exceptions

The right to erasure does not exist if the processing is necessary

to exercise the right to freedom of expression and information;
to fulfill a legal obligation that requires processing in accordance with the law of the Union or the Member States to which the controller is subject, or to perform a task that is in the public interest or in the exercise of official authority vested in the controller;
for reasons of public interest in the area of public health in accordance with Art. 9 Para. 2 lit. h and i and Art. 9 Para. 3 GDPR;
for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes acc. Art. 89 Para. 1 GDPR, insofar as the right mentioned under section a) is likely to render impossible or seriously impair the achievement of the objectives of this processing, or
to assert, exercise or defend legal claims.

Right to information

If you have asserted the right to correction, deletion or restriction of processing against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this correction or deletion of the data or restriction of processing unless this turns out to be impossible or involves a disproportionate effort.

You have the right towards the person responsible to be informed about these recipients.

Right to data portability

You have the right to receive the personal data that you have provided to the person responsible in a structured, common and machine-readable format. You also have the right to transfer this data to another controller without hindrance from the controller to whom the personal data has been provided, provided that

the processing is based on consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR or on a contract acc. Art. 6 para. 1 lit. b GDPR is based and
processing is carried out using automated processes.

In exercising this right, you also have the right to have your personal data transmitted directly from one controller to another, insofar as this is technically feasible. Freedoms and rights of other people may not be affected by this.

The right to data portability does not apply to the processing of personal data that is necessary for the performance of a task that is in the public interest or in the exercise of official authority that has been transferred to the person responsible.

Right to Appeal

You have the right to the processing of your personal data at any time, for reasons that arise from your particular situation, which are based on Art. 6 Para. 1 lit. e or f GDPR occurs to file an objection; this also applies to profiling based on these provisions.

The person responsible no longer processes the personal data relating to you, unless he can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

If the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is connected to such direct advertising.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Regardless of Directive 2002/58 / EC, you have the option of exercising your right to object in connection with the use of information society services using automated procedures that use technical specifications.

Right to revoke the data protection declaration of consent

You have the right to revoke your data protection declaration of consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Automated decision in individualization, including profiling

You have the right not to be subjected to a decision based solely on automated processing – including profiling – which has legal effect on you or similarly significantly affects you. This does not apply if the decision

to conclude or perform a contract between you and the controller is required
by law of the Union or the Member States to which the controller is subject and this legislation takes reasonable measures to safeguard your rights and freedoms as well as your legitimate interests or
with your express consent.

However, these decisions may not be based on special categories of personal data according to Art. 9 Para. 1 GDPR, unless Art. 9 Para. 2 lit. a or g GDPR applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests.

With regard to the cases mentioned in (1) and (3), the person responsible takes appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the person responsible, to express your own position and heard the appeal of the decision.

Right to file a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to file a complaint with a supervisory authority, in particular in the member state of your residence, your place of work or the place of the alleged violation, if you believe that the processing of your personal data violates the GDPR.

The supervisory authority to which the complaint was submitted will inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy in accordance with Art. 78 GDPR.